Ticket
A unified view of the ticket and case history.
BEVICA / CUSTOMER SUPPORT
Video Support Desk
Tickets, assignment and video support in one workflow.
The team keeps the case history in view and connects with the customer by video call when more immediate help is needed.
Contact us about Video Support DeskWHO IT SERVES
Customer support and IT helpdesk teams handling complex requests.
CORE WORKFLOW
From ticket to support.
Assignment
Route the ticket to the right team for the next step.
Video support
Move to a video call when direct customer contact is needed.